Privacy Policy

Last Updated: 21/08/2025

First Down Sport (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we handle your personal information when you visit our website [yourdomain.com], use our services, or purchase through our online store.

1. What Personal Information We Collect

We may collect the following types of information:

  • Identity & Contact Information – your name, email address, phone number, billing/shipping address.

     

  • Order & Transaction Information – purchase history, payment method details (processed securely through third-party gateways, we do not store credit card information).

     

  • Account Information – login details if you create an account with us.

     

  • Website Usage Data – information about how you use our site, such as pages visited, IP address, browser type, and cookies.

     

  • Communication Data – records of communications with us, including enquiries and customer support requests.

     

2. How We Collect Information

We may collect personal information when you:

  • Place an order or create an account via our WooCommerce store.

     

  • Subscribe to our mailing list or marketing communications.

     

  • Contact us via email, phone, or web forms.

     

  • Browse our website (via cookies and analytics tools).

     

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders placed through our WooCommerce store.

     

  • Deliver products and services to you.

     

  • Communicate with you about your order, account, or enquiries.

     

  • Improve our website, services, and customer experience.

     

  • Send marketing and promotional materials (only if you have opted in).

     

  • Comply with our legal and regulatory obligations.

     

4. Disclosure of Information

We do not sell your personal information. We may disclose your information to trusted third parties where necessary to provide our services, such as:

  • Payment processors (e.g., Stripe, PayPal, WooPayments).

     

  • Shipping and logistics providers (e.g., Australia Post, couriers).

     

  • Website and IT service providers (hosting, analytics, WooCommerce plugins).

     

  • Legal or regulatory authorities when required by law.

     

All third parties are required to handle your data in compliance with privacy obligations.

5. Cookies and Analytics

Our WooCommerce store uses cookies to:

  • Keep track of cart contents while you browse.

     

  • Maintain your logged-in session.

     

  • Analyse site performance and improve functionality.

     

We may also use third-party analytics tools (such as Google Analytics) to understand website traffic and usage. You can control or disable cookies via your browser settings, but some site features may not function correctly.

6. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you.

     

  • Request corrections to ensure your information is accurate.

     

  • Opt out of direct marketing communications.

     

  • Make a complaint if you believe we have mishandled your data.

     

To exercise these rights, please contact us using the details below.

7. Data Security

We take reasonable steps to protect your personal information against loss, misuse, and unauthorised access. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Cross-Border Disclosure

Some of the third-party service providers we use (such as website hosting or payment gateways) may store or process information overseas. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with the APPs.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions, concerns, or complaints about our Privacy Policy or how your personal information is handled, please contact us:

First Down Sport
 Email: hello@firstdownsport.com.au
Phone: 0450 030 698
 Website: www.firstdownsport.com.au